Trading as Captiros AI
By accessing, registering for, or using the Captiros platform and associated services (collectively, the "Platform"), you ("User," "you," or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions of Service (the "Terms"), together with all policies, guidelines, and amendments incorporated herein by reference. If you do not agree to these Terms in their entirety, you must immediately cease all use of the Platform and refrain from creating or maintaining an account.
In these Terms, unless the context otherwise requires, the following terms shall have the meanings set forth below:
"Captiros," "we," "us," or "our" refers to Captiros Global Holdings Ltd., a company duly registered and incorporated under the laws of the United Kingdom, with its registered office located at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA, United Kingdom, operating under the trading name Captiros AI.
"Platform" means the web-based interface, mobile applications, application programming interfaces (APIs), and all associated technological infrastructure, software, and systems provided, operated, and maintained by Captiros for the purposes of investment management, portfolio tracking, market analysis, and related financial services.
"Services" means all functionality, tools, features, data analytics, content, educational resources, and services made available to Users through the Platform.
"User," "you," or "your" means any individual or entity that accesses, registers for, or uses the Platform and Services.
"Account" or "User Account" means the registered account created by a User to access and utilize the Platform and Services.
"Third-Party Charges" means any and all fees, costs, charges, commissions, or expenses imposed, assessed, or levied by external financial institutions, payment service providers, intermediary banks, correspondent banks, regulatory authorities, tax authorities, or other third-party service providers in connection with the processing, settlement, transfer, conversion, or receipt of funds.
"Settlement" means the final transfer, crediting, and availability of funds to a User's designated bank account, cryptocurrency wallet, or other payment method following a withdrawal request, investment liquidation, or fund transfer transaction.
"Settlement Agent" means Captiros and/or its designated banking partners, payment processors, or financial institutions authorized to process settlements and fund transfers on behalf of Users.
"Blockchain Transaction" means any deposit, withdrawal, transfer, or other transaction conducted via distributed ledger technology, including but not limited to cryptocurrency networks such as Bitcoin, Ethereum, or other digital asset protocols.
"Fiat Currency" means government-issued legal tender, including but not limited to United States Dollars (USD), British Pounds Sterling (GBP), Euros (EUR), or other traditional currencies.
"Cryptocurrency" or "Digital Asset" means any digital or virtual currency utilizing cryptography for security and operating on decentralized blockchain networks, including but not limited to Bitcoin (BTC), Ethereum (ETH), and other cryptocurrencies.
"Intermediary Institution" means any third-party financial institution, correspondent bank, intermediary bank, or payment service provider that acts solely as a conduit or facilitator for the transfer of funds between parties, without being the originating or ultimate receiving party.
To access, register for, or use the Platform and Services, you must satisfy all of the following eligibility criteria:
By registering for an Account or using the Platform, you represent, warrant, and covenant that:
To access certain features of the Platform, you must create a User Account by completing the registration process and providing all required information, including but not limited to your full legal name, email address, telephone number, date of birth, residential address, and such other information as may be requested by Captiros from time to time.
You agree to provide accurate, current, and complete information during the registration process and to promptly update such information as necessary to maintain its accuracy and completeness at all times.
You are solely and exclusively responsible for:
You agree to notify Captiros immediately upon becoming aware of, or reasonably suspecting, any unauthorized access to, use of, or breach of security affecting your Account. Such notification shall be sent to: legal@captirosai.com
Notwithstanding any such notification, you acknowledge and agree that you shall remain liable for all activities conducted through your Account until such time as Captiros has had a reasonable opportunity to act upon your notification and take appropriate security measures.
Captiros reserves the right, at any time and in its sole discretion, to request additional documentation or information from you for the purposes of:
Failure to provide requested documentation or information within a reasonable timeframe may result in temporary or permanent suspension of your Account and access to Services.
Captiros provides a technology-driven online platform offering the following services:
IMPORTANT: Captiros is NOT a licensed broker-dealer, investment adviser, registered investment adviser, financial institution, fiduciary, or regulated financial services provider under the laws of the United Kingdom, United States, or any other jurisdiction.
The Services, content, information, and materials provided through the Platform do NOT constitute:
All investment decisions, transactions, and actions taken by you through the Platform are made solely at your own discretion, judgment, and risk. You are solely responsible for evaluating the merits, risks, and suitability of any investment strategy, security, or asset.
You acknowledge that Captiros has not assessed your financial situation, investment objectives, risk tolerance, or personal circumstances, and that any investment signals, recommendations, or content provided through the Platform are generic in nature and not tailored to your individual needs.
You expressly acknowledge, understand, and accept that:
Investments in cryptocurrencies and digital assets involve heightened and unique risks, including but not limited to:
You are strongly encouraged and advised to seek independent financial, legal, tax, and accounting advice from qualified professionals before making any investment decision or conducting any transaction through the Platform.
Captiros shall not be held liable for any losses, damages, or adverse consequences arising from your failure to obtain such professional advice prior to investing.
Users may fund their Accounts through such payment methods as Captiros may approve, designate, and make available from time to time, which may include but are not limited to:
Deposit processing times vary depending upon the payment method selected, network congestion (in the case of Blockchain Transactions), banking hours and holidays, verification or compliance checks, and other factors beyond Captiros's control.
Captiros does not guarantee immediate availability or crediting of deposited funds. Funds will be credited to your Account only upon receipt, verification, and clearing by Captiros or its payment service providers.
Where deposits are processed through third-party payment service providers, you acknowledge and agree that such providers operate under their own terms and conditions, privacy policies, and fee schedules, which you must separately review, understand, and accept.
Captiros is not responsible for the acts, omissions, errors, delays, or failures of third-party payment processors.
You may request withdrawal of available funds from your Account at any time, subject to:
Captiros reserves the right to delay, suspend, or refuse withdrawal requests pending:
Withdrawal processing times vary based on the payment method selected, involvement of banking intermediaries, currency conversion requirements, compliance protocols, and other factors.
Captiros endeavors to process withdrawals in a timely manner but does not guarantee any specific processing timeframe. Users acknowledge that international wire transfers may take several business days to complete.
IMPORTANT: This section governs your authorization for settlement processing and your financial responsibility for Third-Party Charges. Please read carefully.
By creating an Account and accepting these Terms, you hereby grant to Captiros and its designated Settlement Agents irrevocable, unconditional authorization to:
For the purposes of these Terms, "Third-Party Charges" include, without limitation, any and all of the following fees, costs, and expenses imposed by external entities:
• Intermediary bank fees, correspondent banking charges, and beneficiary bank fees
• SWIFT network fees, SEPA transfer fees, or other international payment system charges
• Currency conversion fees, foreign exchange margin charges, and cross-currency settlement costs
• Anti-money laundering (AML) and know-your-customer (KYC) screening fees
• Regulatory compliance costs, government filing fees, and reporting charges
• Wire transfer fees, payment processing fees, and transaction handling charges
• Cross-border transaction fees, international settlement charges
• Withholding taxes, remittance taxes, or other statutory deductions
Captiros and its Settlement Agents will use commercially reasonable efforts to provide advance notice of estimated Third-Party Charges where practicable. However, you acknowledge and agree that:
Third-Party Charges are imposed by external entities, NOT by Captiros. Captiros does NOT mark up, add profit margins to, or derive revenue from Third-Party Charges. Captiros serves solely as a conduit, facilitator, or agent for settlement transactions and passes through actual Third-Party Charges at cost.
YOU EXPRESSLY ACKNOWLEDGE, UNDERSTAND, AND AGREE THAT YOU ARE DIRECTLY, PERSONALLY, AND SOLELY LIABLE FOR ALL THIRD-PARTY CHARGES INCURRED IN CONNECTION WITH THE SETTLEMENT, PROCESSING, OR TRANSFER OF YOUR FUNDS.
This liability exists regardless of whether such charges were disclosed in advance, estimated accurately, or specifically itemized prior to transaction completion.
Where Settlement Agents advance payment of Third-Party Charges on your behalf to avoid settlement delays or facilitate expedited processing:
Upon your written request, Captiros or Settlement Agents shall provide itemized documentation evidencing:
For deposits, withdrawals, or transfers conducted via Blockchain Transactions, including but not limited to Bitcoin, Ethereum, Litecoin, or other cryptocurrency networks:
The Third-Party Charges described in Section 8.2 apply ONLY to settlements and fund transfers processed through traditional Fiat Currency banking channels and intermediary financial institutions.
Third-Party Charges DO NOT apply to pure Blockchain Transactions conducted entirely on cryptocurrency networks without involvement of banks or fiat currency conversion.
Where you elect, choose, or request to receive funds via traditional Fiat Currency banking channels, including but not limited to bank wire transfers, ACH transfers, SEPA payments, or checks, rather than directly via cryptocurrency or Blockchain Transactions:
Users are hereby informed and advised that cryptocurrency withdrawal options, where available, typically incur substantially lower transaction costs consisting only of blockchain network fees (generally ranging from $1 to $50 depending on network congestion), as opposed to traditional banking transfers which may incur Third-Party Charges ranging from 5% to 40% or more of the transfer amount depending on transaction characteristics, currency pairs, and intermediary involvement.
By electing to use traditional banking channels notwithstanding the availability of cryptocurrency alternatives, you acknowledge that you have made an informed choice accepting responsibility for the higher Third-Party Charges associated with fiat currency transfers.
Captiros does NOT impose, add, or apply any markup, commission, surcharge, or profit margin on Third-Party Charges. All Third-Party Charges represent actual costs incurred and paid by Settlement Agents to external service providers, passed through to you at cost without any additional fee or benefit to Captiros.
All funds transferred from the Captiros Platform to a User's designated receiving bank account or payment method are hereby designated and classified as CONFIDENTIAL IN-TRANSIT FUNDS from the time of initial transfer until final crediting and availability in the User's designated account.
Third-party financial institutions, intermediary banks, correspondent banks, payment service providers, or other entities acting solely as conduits, facilitators, or intermediaries for the transfer of funds between Captiros (or Settlement Agents) and Users ("Intermediary Institutions") are expressly and strictly PROHIBITED from:
If you become aware that an Intermediary Institution has imposed unauthorized charges, deductions, or withholdings in contravention of Section 8.6(b) above, you must notify Captiros immediately in writing by email to: legal@captirosai.com
Upon receipt of such notification, Captiros will:
Notwithstanding the foregoing, Captiros shall NOT be held liable, responsible, or accountable for unauthorized deductions, delays, or diversions caused by Intermediary Institutions acting outside the scope of their authorized mandate or in violation of applicable banking regulations, provided that Captiros has exercised reasonable care, due diligence, and good judgment in selecting, engaging, and instructing such Intermediary Institutions.
Captiros shall maintain and make available on the Platform a publicly accessible fee schedule detailing: (a) standard Captiros platform service fees, if any; (b) estimated ranges for common categories of Third-Party Charges based on historical data; (c) applicable currency conversion rates and foreign exchange spreads. Users are responsible for reviewing the fee schedule prior to initiating transactions.
Third-Party Charges are determined by external service providers and are subject to change at any time at the sole discretion of such providers, without advance notice to Captiros or Users. Captiros will use reasonable efforts to update fee estimates and disclosures promptly upon becoming aware of changes, but does NOT warrant or guarantee the accuracy of estimates provided prior to transaction completion. Actual charges may differ from estimates.
Captiros reserves the right to impose, maintain, or extend holding periods or withdrawal restrictions where: (a) required or mandated by applicable law, regulation, or regulatory directive; (b) necessary to comply with anti-money laundering (AML), know-your-customer (KYC), or counter-terrorist financing (CTF) protocols; (c) reasonably required to mitigate fraud, security risks, or suspicious activity; (d) outstanding Third-Party Charges advanced on your behalf remain unreimbursed beyond the timeframe specified in Section 8.3(b)(ii).
Settlement Agents retain sole and absolute discretion to: (a) select, engage, and contract with intermediary banks, payment processors, currency exchange providers, and other service providers; (b) determine the optimal, most efficient, or most cost-effective routing for fund transfers; (c) implement risk management protocols, fraud prevention measures, or compliance holds as deemed necessary or prudent in their professional judgment; (d) decline to process transactions that pose unacceptable legal, regulatory, reputational, or financial risks.
For questions, concerns, inquiries, or disputes regarding these Terms, the Platform, or Services, please contact:
Legal Department
Captiros Global Holdings Ltd.
Cannon Bridge House, 25 Dowgate Hill
London EC4R 2YA, United Kingdom
BY CLICKING "I ACCEPT," "I AGREE," OR ANY SIMILAR BUTTON, BY REGISTERING FOR AN ACCOUNT, OR BY ACCESSING OR USING THE PLATFORM IN ANY MANNER, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS IN THEIR ENTIRETY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS, REGISTER FOR, OR USE THE PLATFORM OR SERVICES.
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