Trading as Captiros AI
Captiros Global Holdings Ltd. ("Captiros," "we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our Platform and Services. By accessing or using the Captiros platform, you consent to the practices described in this Privacy Policy.
We collect various types of information to provide, maintain, and improve our Services. The categories of information we collect include:
When you register for an account or use our Services, we collect:
When you access and use our Platform, we automatically collect:
We may receive information about you from third-party sources, including:
We use the information we collect for the following purposes:
For users in the European Economic Area (EEA) and United Kingdom, we process your personal data based on the following legal grounds:
Processing is necessary to perform our contract with you, including account creation, service provision, and transaction processing.
Processing is required to comply with applicable laws, regulations, and legal obligations, including AML/KYC requirements.
Processing is necessary for our legitimate business interests, such as fraud prevention, security, analytics, and platform improvement, provided these interests are not overridden by your rights.
Where required by law, we obtain your explicit consent for certain processing activities, such as marketing communications. You may withdraw consent at any time.
Important: We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes. We only share information as described below.
Third-party vendors who provide services on our behalf, including:
Banks, intermediary banks, correspondent banks, payment processors, and cryptocurrency exchanges necessary to process your transactions, deposits, and withdrawals.
Government agencies, regulatory bodies, law enforcement, and courts when required or permitted by law, including:
In connection with mergers, acquisitions, divestitures, restructuring, bankruptcy, or sale of assets, your information may be transferred to successor entities or acquirers.
Companies within the Captiros corporate family for business operations, analytics, and service provision purposes.
Any other third parties with your explicit consent or at your direction.
We implement robust technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including:
256-bit SSL/TLS encryption for data in transit and AES encryption for data at rest
Multi-factor authentication, role-based access controls, and principle of least privilege
Enterprise-grade cloud hosting with redundancy, firewalls, and intrusion detection
24/7 security monitoring, logging, and incident response procedures
Regular security awareness training and strict confidentiality obligations
Regular security audits, vulnerability assessments, and penetration testing
Important Notice: While we implement industry-leading security measures, no method of transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately of any unauthorized access.
We retain your personal information for as long as necessary to:
After account termination or closure, we may retain certain information in archived or backup systems for the periods required by law or legitimate business purposes. Upon expiration of retention periods, we securely delete or anonymize personal information.
Typical Retention Periods: Active account data is retained for the duration of your account plus applicable legal retention periods. Transaction records are retained for 7-10 years. Marketing communications data is retained until you opt out. Technical logs are typically retained for 90 days to 2 years.
Depending on your location, you may have the following rights regarding your personal information:
Request a copy of the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information (subject to legal retention requirements)
Limit how we use your personal information
Receive your personal information in a structured, machine-readable format
Object to processing based on legitimate interests or for direct marketing purposes
Withdraw previously given consent for processing activities
File a complaint with your local data protection authority
To exercise any of these rights, please contact us at:
Email: privacy@captirosai.com
Mail: Captiros Global Holdings Ltd., Data Protection Officer, Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA, United Kingdom
We will respond to your request within 30 days (or as required by applicable law). We may require verification of your identity before processing your request.
Captiros operates globally, and your personal information may be transferred to, stored, and processed in countries outside your country of residence, including the United Kingdom, European Economic Area, United States, and other jurisdictions where our service providers operate.
When we transfer personal information internationally, we implement appropriate safeguards to ensure adequate protection, including:
By using our Services, you acknowledge and consent to the international transfer of your personal information in accordance with this Privacy Policy.
We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content. Types of cookies we use include:
Necessary for platform functionality, security, and authentication. Cannot be disabled.
Collect analytics data about how you use the Platform to help us improve performance.
Remember your preferences and settings to provide enhanced features.
Track your activity to deliver relevant advertising and measure campaign effectiveness.
You can manage cookie preferences through your browser settings or our cookie consent banner. Disabling certain cookies may limit Platform functionality.
Our Services are NOT intended for individuals under the age of 18. We do not knowingly collect, use, or disclose personal information from children under 18 years of age.
If we become aware that we have collected personal information from a child under 18, we will take immediate steps to delete such information from our systems. If you believe we have collected information from a minor, please contact us immediately at privacy@captirosai.com.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated through:
The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
Captiros Global Holdings Ltd.
Cannon Bridge House, 25 Dowgate Hill
London EC4R 2YA, United Kingdom
Privacy Inquiries:
privacy@captirosai.comGeneral Inquiries:
legal@captirosai.comEU/UK Data Protection Authority: If you are located in the European Economic Area or United Kingdom and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority or the UK Information Commissioner's Office (ICO).
By accessing or using the Captiros Platform and Services, you acknowledge that you have read, understood, and agree to the collection, use, disclosure, and processing of your personal information as described in this Privacy Policy.
© 2021-2026 Captiros Global Holdings Ltd. All rights reserved.